A real person.
A clear way to reach us.

Download or purchase help

Include the product name and your Paddle transaction or receipt reference, if available. Tell us whether your link is missing, your file will not open, or you received something unexpected. Do not send card details, passwords, or sensitive information about your child.

After payment confirmation, your order page provides download access. Save a copy of your files. English and Spanish editions are included, and the PDFs are formatted for US Letter paper.

Billing and refunds

Paddle is the merchant of record and processes checkout payments. You can contact us about duplicate charges, incorrect products, or access problems, and use the support route in your Paddle receipt for payment questions.

Digital purchases are final except where applicable law or an approved refund requires otherwise. Please read the policy before purchasing.

Questions, corrections, and permissions

Ask about guide contents, printing, household use, or licensing for an organization. If wording or a source seems unclear, send the guide title, language, page, and the passage in question. We welcome specific corrections and do not need your child’s name or history to review a resource issue.

Privacy requests

Email the same address for access, correction, or deletion requests concerning information held by Kindly Structured. Use the unsubscribe link in any marketing email to withdraw marketing consent.

What support cannot provide

This inbox is for resources and customer support, not individual clinical advice or crisis support. RBT certification does not authorize independent behavior analysis services. Kindly Structured does not offer assessment, diagnosis, individualized treatment, or emergency monitoring. Contact an appropriately qualified professional for your child’s individual needs and local emergency services if anyone is in immediate danger.